Customer Service Manager - London

London, England, United Kingdom · Operations


Chauffeur Privé was launched in March 2012 by Yan, Othmane and Omar, 3 ambitious engineers with one goal in mind: to offer an innovative, French-made alternative to urban transportation.

Today Chauffeur Privé is made up of 170 employees who think that having a start-up mindset means more than playing ping-pong at work. What drives us? Working in a challenging business environment and knowing our job has an impact on a global issue: urban mobility.

In a few years our service has become a major player within the French ride-hailing market, available in Paris, Lyon and on the Côte d’Azur. We were one of the 45th most highly-valued Services & e-commerce startups France in 2017, and our app enables over 1.5 million users to find one of our 18.000 driver-partners in just a few taps.

Building on this success, our recent partnership with Daimler will vehicle our launch into several different European cities in 2018.

We are looking for many talented profiles to achieve our aim of becoming the European leader in urban mobility. If you think, just like us, that there’s no reason an American should take this spot… Join us!

Job Description... Lead our customer support teams and ensure we deliver excellent customer support to our drivers and passengers!

The Team...The Ops team in London will be split into three main areas: Onboarding, Customer Support and Quality of Service (QoS). You will lead the Customer Support team and will report directly into the Director of Operations.

The role...



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